加拿大邮政（Canada Post）蒙城招聘服务代表，入职快，时间紧，还不快来！ - 蒙城汇

Investigates and resolves customer problems at the client site; closes the customer call and ensures accurate documentation of problem and solution; for certain types or priorities of calls, places a follow-up call to the customer to confirm problem resolution.
Analyzes trends in customer problems and complaints to determine root cause by reviewing CRM cases; identifies problem areas, communicates with the customers to resolve the problem; regularly monitors the corrective measure to there is no reoccurrence of problem.
Plans, develops and prioritizes customer visits as well as follow-up calls to discuss new products with the customer and to ensure they are satisfied with the product or service offering.
Educates and informs the customers of existing and new product and service offerings, and any changes to Mail Operation processes, including mail preparation, containerization or packaging.
Writes or modifies service proposals. Informs Mail Operations and all stakeholders of the signed agreements and any proposed changes.