Act as the primary coordinator to the branch in responding to customers' phone and face-to-face enquiries, using standard procedures and reporting non-standard activities if required;
Process transactions in compliance with standardized customer service operating procedures, industry regulations and TD's Code of Conduct and Ethics to contribute in the achievement of operational excellence;
Identify customers' needs and recommend banking solutions from established options to ensure a positive customer experience;
Welcome customers and maintain an inviting space in all common areas of the branch;
Meet assigned goals and complete business processes and procedures in a timely and accurate manner to achieve business objectives;
Communicate and advise appropriate banking solutions and process information to customers clearly;
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities;
Help build a positive and equitable work environment by promoting team efficiency as well as participating in personal performance development and operational improvement opportunities.