● 招聘公司： 加拿大皇家银行（RBC）点击申请● 招聘职位： 客户代表（ Client Representative） ● 工作内容： - Maintain professional and productive working relationship with all business partners; Assume client service accountability for assigned clients and work closely with team members to provide reliable service;
- Attend presentations and other training to ensure awareness of RBC IS’s existing products and services so that queries received by the clients can be fielded to the correct area without delay;
- Ensure that up-to-date desk operating procedures are maintained and accessible to team members and specific daily administrative procedures are clearly documented;
- Complete Risk and Compliance requests within required deadlines and ensure required reporting is sent out to clients as per department procedure;
- Research and follow-up on overdraft positions on a daily basis, ensuring the appropriate action is taken to address the issues in the early stages and escalating where appropriate;
- Participate in cross-training for developmental and back-up purposes (i.e.) internal / external meetings, sick days / vacation coverage;
- Contribute to the success of the department by supporting and assisting other team members during high volumes and staff shortages.
● 工作要求： - 获得工商管理、金融或同等经验的大学学位；
- 有3年以上金融服务业从业经验；
- 获得公认的金融行业资格；
- 拥有强大的客户管理技巧；
- 有优秀的沟通技巧。
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