● 招聘公司: 加拿大永明金融集团(Sun Life Financial)点击申请● 招聘职位: 客户关怀代表支援(Customer Care Representative Support) ● 工作内容: - Being available for pick-up and distribution of mail, faxes, print outs and photocopies;
- Ensuring the printers/fax machines are always in a functional state;
- Monitoring GBCCC office supplies and claim forms inventory and placing the order for these supplies;
- Monitoring the CCRSUP inbox and carrying out the requests, submitted by the Customer Care Representatives, including mailing and faxing of client statements and forms;
- Assigning received faxes to the correct Service Request so that the CCR can process the fax;
- Contributing to the GBCCC Management Operating System (MOS) by using the Opportunity log process to raise areas of concern and opportunities for improvement.
● 工作要求: - 较强的口头和书面沟通能力;
- 优秀的PC技能(Windows, Excel, Word, PowerPoint和Lotus Notes);
- 能够独立工作,很少的指导和频繁的中断;
- 能够在快节奏的环境中工作,并能平衡工作重点;
- 精力充沛,热情,有能力与各级人员进行外交交流。
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