● 招聘公司： 加拿大TD银行 点击申请● 招聘职位： 客户体验协调员（Customer Experience Coordinator） ● 工作内容： - Act as the primary coordinator to the branch in responding to customers' phone and face-to-face enquiries, using standard procedures and reporting non-standard activities if required;
- Process transactions in compliance with standardized customer service operating procedures, industry regulations and TD's Code of Conduct and Ethics to contribute in the achievement of operational excellence;
- Identify customers' needs and recommend banking solutions from established options to ensure a positive customer experience;
- Welcome customers and maintain an inviting space in all common areas of the branch;
- Meet assigned goals and complete business processes and procedures in a timely and accurate manner to achieve business objectives;
- Communicate and advise appropriate banking solutions and process information to customers clearly;
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities;
- Help build a positive and equitable work environment by promoting team efficiency as well as participating in personal performance development and operational improvement opportunities.
● 工作要求： - 高中以上学历，1年以上相关工作经验；
- 本科或同等学历优先；
- 较强的管理、组织、计划和时间管理能力；
- 熟练使用MS Office (Word、Excel、Outlook)和internet；
- 具有良好的沟通能力和客户经验，能够以冷静、礼貌和有效的方式与不同的人进行有效的沟通。
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