● 招聘公司：Scotiabank
● 公司简介：丰业银行是加拿大的国际银行，也是美洲地区领先的金融服务提供商。我们致力于通过广泛的咨询、产品和服务，包括个人和商业银行、财富管理和私人银行、企业和投资银行以及资本市场，帮助我们的2500多万客户过上更好的生活。
● 招聘职位：客户关系专员 ● 职位性质：Full-time/Part-time, Temporary ● 工作内容： ● MAJOR RESPONSIBILITIES： Receive and responds to all customer inquiries and issues relating to registered plan, policy and procedure, fund and account details; Work on special projects as required. Maintain familiarity with policies and procedures of the department and the Centres of Excellence; Perform follow-up calls to clients to inform them of the status of their request until completion; Escalate customer concerns/issues to immediate Supervisor when required Act as a liaison between clients and other Dynamic Centres of Excellence ; Conduct preliminary analysis on research requests; Interface with other departments to insure customer requests are being processed in a timely manner and may have to execute quality control upon customers’ request
● 职位要求： - 大专以上学历或同等学历与工作经验相结合;金融或相关专业本科以上学历，有一定资产。
- CSC/ IFIC认证明确资产;
- 掌握双语(法语和英语);
- 具备办公软件知识;
- 行业数据库知识(即Ifast);
- 良好的客户服务和沟通技巧;
- 具有独立工作能力和团队协作能力;
- 能够及时倾听、理解和处理客户的咨询、问题或投诉;
- 优秀的组织和分析能力;
- 良好的解决问题和时间管理能力;
- 良好的灵活性和变革管理技能。
● REQUIRED QUALIFICATIONS： - College Diploma or the approved equivalent combination of education and work experience; University degree in Finance or related studies, a definite asset.
- CSC/ IFIC certification definite asset;
- Bilingual (French & English) definite asset;
- Knowledge of MS Office;
- Knowledge of industry databases (i.e. Ifast);
- Excellent customer service and communication skills;
- Ability to work independently and cooperatively as a team;
- Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner;
- Excellent organizational and analytical skills;
- Good problem-solving and time management skills;
- Excellent flexibility and change management skills.
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